Training & Development
Helping to make your operation better!
We'll spend time in your business and with your teams. Our training is shaped by what we see on the shop floor and feedback from you and your teams. In most cases businesses hire managers not leaders. New Managers rarely start with the skills to lead having been recruited for their technical or operational knowledge. Learning on the job can have a massive effect on your business. We can help support New managers or teams at that "forming" stage through Individual coaching and mentoring to group sessions for teams designed to help in areas like communication, leadership skills and customer focus.
What We Offer
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Support/guidance for new Managers
1-2-1s and keep in touch meetings to support new managers and help them become better leaders
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Focus Groups
Leading on team meetings, providing structure for teams to discuss development areas or review systems and procedures
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Customer confidence/handling conflict
Helping all levels of staff become more comfortable in conflict resolution
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Leadership training
Helping turn Managers into leaders
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Customer service excellence training
Helping ensure your service is designed to offer the best customer experience possible
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SOP and service Manuals creation
Underpinning all training and service standards are clear guidelines so staff are aware of "how" something should be delivered. These supporting documents are key to offering a consistent customer experience.